Refund & Return Policy

Last updated: October 30, 2026

Returns

Where permitted by applicable law, you may request a return within 14 days after your order is delivered.

To be eligible, an item must be unused, unworn, in its original condition, and returned with its original packaging, tags, and proof of purchase.

For a change-of-mind return, the customer is responsible for the actual cost of return shipping. We do not apply a fixed $10 return fee.

Once your return is approved, we will provide the return address and instructions. You may use a carrier of your choice, or request guidance on an available return-shipping option. If we arrange a return label at your request, its actual cost will be communicated to you before it is deducted from any refund.

How to Start a Return

Please contact us at tranquiltotem@gmail.com before sending any item back. Include your order number, the item(s) you wish to return, and the reason for the return.

If your return is approved, we will provide instructions on how and where to send your package. Items sent back without prior authorization may not be accepted.

Please use a trackable shipping service and keep your proof of postage. Unless applicable law requires otherwise, we are not responsible for return parcels lost in transit before they reach us.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect. Include your order number and clear photos where possible.

If the issue is confirmed to be our error or a product defect covered by applicable law, we will provide an appropriate remedy and cover reasonable return-shipping costs where a return is required. You will not be charged a return fee for our error.

Items That May Not Be Eligible for Change-of-Mind Returns

For hygiene, safety, and personalization reasons, the following items may not be eligible for change-of-mind returns where permitted by law:

• Incense that has been burned, opened, or used.

• Opened or used soaps and other personal-care products.

• Custom-made or personalized products.

• Gift cards and items marked final sale.

This list does not limit any rights you may have if an item is defective, damaged, not as described, or otherwise covered by mandatory consumer-protection law.

Exchanges

Please contact us before returning an item to ask whether an exchange is available. Exchanges are subject to product availability and applicable law.

European Union and United Kingdom Customers

If you are a consumer in the European Union or United Kingdom, you may have a statutory right to cancel an online purchase within 14 days after receiving the goods, subject to applicable exceptions.

If you exercise a statutory cancellation right, you generally must send the goods back within the period required by law. Return-shipping costs and refund timing will be handled in accordance with the consumer-protection rules that apply to your order.

Nothing in this policy limits your statutory rights.

Refunds

After we receive and inspect an authorized return, we will notify you whether the refund is approved.

Approved refunds will be issued to the original payment method, subject to applicable law. Any actual return-shipping cost that you are responsible for will be explained before a label is purchased or deducted.

Your bank or payment provider may need additional time to post the refund.

This policy does not limit rights or remedies available under applicable consumer-protection laws, including rights relating to goods that are defective, not as described, or not delivered within the required or agreed timeframe.

Contact

To request a return or cancellation, ask about an exchange, or report a damaged, defective, or incorrect item, contact us at tranquiltotem@gmail.com or use our Contact Information Policy.